GENERAL TERMS AND CONDITIONS 

The Flora 4 Pets General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), on the basis of CCIS (Chamber of Commerce and Industry of Slovenia) recommendations and international e-business codes.
These General Terms and Conditions cover the operation of Flora 4 Pets, user rights, and the business relationship between the provider and the buyer.

Flora 4 Pets products are not a substitute for veterinary care. For all the health conditions of your pet, we suggest visiting your veterinarian.

1. The online shop

The online shop www.flora4pets.com is the Zadruga Živa z.b.o. online shop. We sell natural handmade products for pets. Flora 4 Pets reserves the right to change the product range available in the online shop without prior notice.
Flora 4 Pets makes every effort and takes due care to ensure the accuracy and currency of the information provided on its websites.
Flora 4 Pets accepts no liability for the accuracy and completeness of the information provided on the online shop web pages or for the accuracy and completeness of the text, visual and audio materials. We reserve the right to change technical descriptions and configurations without prior notice. Product images may be illustrative in nature and do not necessarily depict the actual product accurately and entirely (e.g. actual product size).

2. Prices

All the prices published in the online shop include 22% VAT, are in EUR USD and GBP, and are country-specific. All prices are in euro (EUR, USD and GBP) and are location-dependent. For buyers in EU member states, the prices include value-added tax (VAT). For buyers in non-EU member states, value-added tax (VAT) does not apply, but buyers are obliged to pay all potential costs related to import duties on goods, including all import charges, in accordance with the applicable legislation of the importing country. Buyers are expressly notified about this when making a purchase. The offer applies while supplies last. The prices and discounts valid at the moment of order confirmation apply to the purchase. Prices may be changed without prior notice. If the price listed is lower than the actual product price, Flora 4 Pets shall notify the customer immediately and offer the revised price. The customer can accept the revised price or cancel the order.

Due to the nature of operating online, the Flora 4 Pets offer is updated and changed frequently and quickly. Prices are designated as Regular Prices and Discounted Prices.
Special and promotional offers published on the website apply within their limitations or while supplies last during the specified period. We reserve the right to make mistakes when listing information and the right to change prices without prior notice.

3. Protection of Privacy

Flora 4 Pets will protect your personal information from third parties and only use it to provide Flora 4 Pets services (sending information materials, offers and invoices) and other necessary communication. Under no circumstances will our users' information be shared with unauthorised persons.

4. The Return of Goods and Complaints

The contract of sale between Flora 4 Pets and the customer is concluded the moment we confirm the order (an e-mail containing a status update will be sent to the customer). The physical copy of the contract of sale shall be stored at the Zadruga Živa registered office; the customer can access the contract of sale via the confirmation e-mail that was sent when the order was made. From that moment on, all prices and other conditions are final and apply to both parties. The goods can be paid for as described in Item 5 of the General Terms and Conditions of the Online Shop.

The return of goods:
Goods can be returned if they do not have the qualities expressly promised by Flora 4 Pets, if the wrong products were sent, if the quantity of the products is wrong or if the goods deviate from your order in any other way. If there was a mistake in issuing the goods, Flora 4 Pets will replace the goods according to our return policy. As the buyer, you have the right to notify us at info@flora4pets.com within thirty (30) days of receipt of the goods that you wish to cancel the contract of sale without stating the reason for your decision. The notice will be deemed to have arrived on time if was postmarked before the deadline. The customer cancelling the contract of sale will be reimbursed for all payments made with the exception of shipping fees. The returned products must be unused, undamaged and in their original packaging. Also enclosed must be the original proof of purchase and/or the certificate and the receipt. Do not return the goods in a regular envelope, since products can be damaged in the post, rendering the complaint invalid. The only cost that you as the buyer will have in connection with contract cancellation is the shipping fee for returning the goods. When returning the goods, the parcel must be marked as valuable. The goods must be returned to Zadruga Živa z.b.o., Opekarska cesta 33, 1360 Vrhnika, Slovenia, with the note “Online shop” and with order details. Flora 4 Pets reserves the right to cancel your order if the product in question is not in stock.

5. Payment Options in the Flora 4 Pets Online Shop

Online shop customers can choose from several payment options:

  • transaction to the Zadruga Živa z.b.o. current account (with a pro-forma invoice – the online price applies) – only for EU members,
  • PayPal
  • Credit card payment through PayPal (for users without a PayPal account).


The total cost of the purchase and delivery is listed on the invoice. Until the invoice has been paid in full, the items shall remain the property of Flora 4 Pets.

6. Packaging and Delivery

When submitting your order, you can choose where you want the goods to be delivered – to the billing address or to another address.
To ensure that your order is delivered as fast as possible, we will always choose the optimum method of delivery: Pošta Slovenije standard package delivery or expedited delivery with selected carrier.
Goods ordered in the Flora 4 Pets online shop will be shipped as soon as possible – usually the next day, but no longer than 5 days after order. Distribution services are provided by Pošta Slovenije. The total period of delivery is 4-21 business days, unless the goods are currently not in stock, in which case the customer will be notified by e-mail.

7. Shipping Fees and Insurance

The Pošta Slovenije shipping fees are charged. Shipping fees will be added to the purchase price of the products and listed on the invoice. Shipping fees will be added before the order is completed or after paying with PayPal express checkout.
Flora 4 Pets reserves the right to change the delivery price list at any time. Flora 4 Pets also reserves the right to choose a different delivery service in order to expedite the delivery process.

Shipping insurance:
Flora 4 Pets accepts no liability for the loss or damage of goods in transit.
Flora 4 Pets also accepts no liability for the loss or damage of goods returned by the customer by post.
All orders are sent with tracking numbers and we accept no liability for orders that have been delivered and for which customer claim they didn't receive it.

8. Opinions/comments by users

Reviews and user comments and product reviews, written by customers, the functionality of shops, which are intended user community. Provider allows the opinion written by any registered user of trade before final publication by the tenderer review. Flora 4 Pets will not publish opinions or contributions which are in any way offensive, obscene or if the provider does not provide benefits to other users and visitors.

By submitting opinion or comment, the user expressly agrees to the terms of use and provider permits the publication of part or all of the text in all electronic and other media. Author of opinion also represents and warrants that the owner of the material and moral rights for written opinions and comments, and that these rights are non-exclusive and unlimited in time transferred to the provider.

9. Complaints and disputes

Flora 4 Pets respects the existing consumer protection legislation. Provider after all reasonable efforts to comply with their duty to establish an effective system for dealing with complaints and determined person, which, in case of problems, the buyer can connect the phone or by email.

Flora 4 Pets will, within five working days of certification that it has received the complaint, inform the customer of how long it will be dealt with and kept informed of the proceedings.

We are aware that a key feature of consumer dispute, at least as far as solving the case, its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. It is also a major obstacle for the consumer to initiate proceedings before the court. Therefore, we use best endeavours to resolve any disputes amicably.

Pleasant shopping!
Flora 4 Pets

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